Frequently Asked Questions

  • VHS, VHS-C, MiniDV, and DVDs.

  • Click Start My Order, fill out the order form, and I’ll confirm drop-off or mail-in instructions by text or email.

  • Yes. Originals are returned unless you tell me you do not want them back.

  • Text or call: 803-526-7362
    Or use the contact form on this website or email us anytime.
    We usually respond within one business day.

  • $20 per tape (up to 2 hours). Each additional hour beyond 2 hours is $5. See the Pricing page for add-ons like USB, DVDs, and cloud storage.

  • You receive MP4 files and a private Google Drive link included free for 60 days. You can add a USB, DVD copies, or upgrade to lifetime cloud storage.

  • No. There is no charge for blank or unplayable tapes.

  • Local drop-off orders are typically 3–7 days. Mail-in orders are usually about 2 weeks.

  • Digital backups are kept for 30 days after delivery.

  • Yes. Every order includes one USB flash drive with a QR code for easy sharing. You can add extra USB drives for $10 each.

  • Yes. You can request titles like “Christmas 1999” or “Family Vacation.” If you’re not sure, I can label them simply and clearly for you.