Frequently Asked Questions
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VHS, VHS-C, MiniDV, and DVDs.
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Click Start My Order, fill out the order form, and I’ll confirm drop-off or mail-in instructions by text or email.
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Yes. Originals are returned unless you tell me you do not want them back.
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Text or call: 803-526-7362
Or use the contact form on this website or email us anytime.
We usually respond within one business day. -
$20 per tape (up to 2 hours). Each additional hour beyond 2 hours is $5. See the Pricing page for add-ons like USB, DVDs, and cloud storage.
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You receive MP4 files and a private Google Drive link included free for 60 days. You can add a USB, DVD copies, or upgrade to lifetime cloud storage.
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No. There is no charge for blank or unplayable tapes.
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Local drop-off orders are typically 3–7 days. Mail-in orders are usually about 2 weeks.
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Digital backups are kept for 30 days after delivery.
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Yes. Every order includes one USB flash drive with a QR code for easy sharing. You can add extra USB drives for $10 each.
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Yes. You can request titles like “Christmas 1999” or “Family Vacation.” If you’re not sure, I can label them simply and clearly for you.

