Clear answers before you hand over a tape
Frequently Asked Questions
Pricing, delivery, tape condition, originals and the order process.
What formats do you accept?
VHS, VHS-C, MiniDV, Video8 and Hi8. If you are unsure, send a photo.
What happens to my original tapes?
Original tapes are returned after payment with the completed order.
What if a tape is blank or will not play?
Blank or unplayable tapes are not charged, and the original is still returned.
What about damaged or moldy tapes?
Do not play a visibly moldy tape. Send a photo first because moldy tapes cannot be played in Love Legacy Transfers equipment. Other damaged media may be evaluated case by case. Unplayable tapes are not charged.
How long does it take?
Most local orders are completed in 3–7 days. Mail-in orders generally take about two weeks. Large orders or media with playback problems may take longer.
Do you offer local drop-off?
Yes. Appointment-based local drop-off is available in York, South Carolina. Submit the order form first so I can confirm the details.
Can I mail my tapes?
Yes. Mail-in service is available throughout the United States. Packing and mailing instructions are provided after you submit the order form.
How are mail-in originals returned?
Original tapes are shipped back after payment. Return shipping is added to the final invoice unless another arrangement is confirmed.
How do I receive my videos?
MP4 files are delivered through Google Drive for 60 days. Optional USB flash drives and DVD output copies are available.
Can I get a USB flash drive?
Yes. USB flash drives are $10 each.
Can I get DVD copies?
Yes. DVD output copies are $10 each and hold approximately two hours of transferred video per disc. DVDs are offered as output copies only; DVD-to-digital input is not offered.
How long is my Google Drive link available?
Standard Google Drive access is included for 60 days. Download and save your files before the access period ends.
How does extended cloud storage work?
Extended Google Drive access is $20 per year and renews manually only. Automatic recurring billing is not used.
When do I pay?
No payment is due when you complete the order form. After transfer and quality checking, I calculate the final amount and send a Stripe invoice. Digital files and originals are released after payment.
How are my family videos handled?
Steven personally receives, organizes, transfers and checks each order. Files are used only as needed to complete and deliver the requested service. See the Privacy Notice.
What if I do not know what format I have?
Text a clear photo to 803-526-7362 or email info@lovelegacytransfers.com.
Still Have a Question?
Contact Steven directly or start the short order form.